TM Nxera’s Smart Concierge service facilitates clients to manage their infrastructure remotely with ease and confidence. Designed for convenience, this service includes remote hands support, equipment installation or replacement, visual inspection and issue resolution executed by our trained on-site engineers, who are available 24 hours a day, 7 days a week.

This means that even if your team is not physically present, you can still maintain full visibility and control of your deployed infrastructure. Whether it's rebooting a server, checking indicator lights or replacing faulty components, our concierge team acts as your trusted operational partner. Requests are processed securely and tracked for transparency.

Smart Concierge is especially valuable for international clients, hybrid operations or businesses scaling rapidly. It reduces the need for travel and improves response time for urgent situations. By offloading routine or emergency tasks to our capable team, you gain operational peace of mind and can focus on driving your core business forward.